Pingdom notes that when Google calculates downtimes for their Google Apps service level agreement, they ignore everything below 10 minutes a time. Pingdom calculates that “Gmail could be unavailable for more than 21 hours in a day, and Google could still tell you that according to their SLA, the service has had 100% uptime.” [Thanks Peter!]
[By Philipp Lenssen | Origin: How Google Apps Defines Downtimes | Comments]
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